It's complex to change a culture, but I think one huge factor in culture is the labour relations processes, that the members and management have labour relations processes they trust and that lead to equitable results. That has been, I think, one key reason why we have a process of external review. Anything that can be done to improve the processes, at all levels, is going to help improve the environment.
On October 17th, 2012. See this statement in context.