I think it's an important point. It was suggested that because there are no service standards—I may be reading more into the response than was there—they are somehow not doing what they should do. But just for the record, four of the 16 do specifically deal with that, so you don't need to respond to that.
You handle 30 cases. Do you have 30 cases ongoing at any one time or 30 cases in a year? Obviously it varies, but typically, how long does each one take to resolve?