We were able to save—and again apologies, I don't have the figure here—many thousands of police officers' time over a period of a year, not just through that process, but also in terms of how we dealt with calls for assistance.
We recognize that in many calls for assistance, the member of the public was more than happy for that to be dealt with by a telephone resolution rather than the deployment of officers. We have watched very closely our public satisfaction levels, which we measure after every contact, and they haven't slipped as a result of that.
We looked at things like how we deploy officers to incidents and how we manage public interaction, so we've introduced a diary arrangement, managed appointments, where that is appropriate rather than an immediate response. Obviously there are times when we need to respond immediately, and we do that. Again, it's saved thousands of officer hours.