I'd like to ask you about the point of entry into this system. I think it was Superintendent Couture who was saying the calls keep coming to the police and then they find out that some of the calls could have gone to a social agency or what have you. In your system, Mr. McFee, is the police call centre the point of entry? Or is there some other point of entry?
I thought the point of entry for just about any kind of call was 911. You call 911, the operator asks you first what the problem is. You may say you'd like to speak to the police. But if they ask what the problem is, and you say somebody just had a heart attack, they're going to direct you to ambulance services. Isn't 911 the triage centre for these calls? I don't understand why point of entry is such a problem—we have 911 and they seem to do a lot of this sorting.