It's a challenge, without a doubt. It ends up in the hands of lawyers at times, and information privacy people—you hit the nail right on the head—and there are times when we're prohibited from giving as much as we would like to give, whether it be to victims, organizations, or whatever. To say to someone, “You've been a victim, sir”, and then have them give you a call and reach out to you creates problems. There are all kinds of issues. We're trying to work through those to the benefit of “what's the best thing for the victims” and to try to get at some of that, but it is a huge job for us, without a doubt.
On April 18th, 2013. See this statement in context.