I think that Ms. Hancox touched a little bit on what happens, in that the victim goes from someone who has been allowed limited but fully informed participation in the process to the point of being completely shut out, left in the dark, made to feel as if their input doesn't matter, but also as if they don't get to know what's going on.
Not only do they not get to know the rationale behind the decision, but when you attend a Parole Board hearing, you're given information not only about what's going on in the prison, but you might also get information as to the offender's state of mind when the crime was committed and various other pieces of information on the crime. They are then denied that information.
I would have to say that all of the victims we work with articulate that they need information, especially in the case of homicide. They don't know what their loved one's last minute was like. They don't know why this happened and they're denied that. It's a complete denial. It's not where they missed a hearing but they can get the decision sheets, as would be the case of the Parole Board hearing. They get nothing after a warden-approved ETA, so they are completely in the dark. It minimizes their needs and it doesn't allow them to satisfy their need for information.