Part of it is going to require an education for the public. In this plan that has yet to be done, the belief is that this citizen in the past would have waited for somebody. In P.E.I. they'd be waiting for the officer to come and respond to this call about the stolen doors. In the new model in Abbotsford, the plan would be that after the call taker took that call, within a very few number of minutes that citizen would receive a call back from a police officer, as opposed to a civilian, who would say, “We are looking into your crime and we are doing the following things. A police officer isn't going to come and see you until six o'clock tonight, when you come back from work. So go ahead with your day. We've already taken your information. We are already looking for those doors.”
What KPMG is telling us, and I believe they're right, is that this citizen will feel better about that than if they waited three hours for the police officer to come. They'll feel better having talked to a police officer, to know their concern has been taken seriously, and that at some point, at an appointment time, they will actually meet a police officer. KPMG says, look, when you phone people back and tell them what's going on directly, most citizens respond extremely well to that approach to handling their situation.