An officer who is not working as hard as others might be somebody who answers the radio and takes the calls they are given. So they are doing a good job of reacting when they are asked to do things, but in fact in an organization such as ours, which does so much proactive work, members who are performing well show tremendous personal initiative. They take on various crime problems. For example, an officer will work up a search warrant or will go and deal with a problem premise. That kind of proactive work isn't necessarily assigned to that person; they are out there digging and finding it. That's what a top performer does. We need to ensure that all 80 patrol officers are performing in that way, and KPMG is saying they are not.
On November 19th, 2013. See this statement in context.