I don't think there are benchmarks, in the sense that I feel there need to be. I think you need to have benchmarks for the resolution of cases. There is reporting, for example, in various provinces on the number of cases that are resolved within 60 days, 90 days, or 180 days. So there is some reporting. I actually feel strongly that the benchmarks need to be directed towards a resolution within a specific time period, and that you need to have a sort of cascading system so that if a case doesn't get resolved within a certain period, then another benchmark comes into being. So there are some measures out there, but they tend to be very flexible and they tend to be difficult for members of the public to understand in terms of what the actual expectation is.
On November 21st, 2013. See this statement in context.