I would like to thank all three of you for coming out today.
Rodney, that was very compelling. I'm very sad to hear how long it took you to go through the process. That's totally and completely unacceptable in my mind.
I stated earlier that I was a police officer for many years. Often people would come and say, “Jim, how am I going to get rid of my record?” I'd say, “Just go to the line. It's a very simple process. Just go through it.” I never would have believed that this is what we intended it to be. I think all three of you have said that it is very complicated to go through.
I'm going to start with Louise. You did this for a living before you moved on.