Thank you.
There is a repeating theme from last week. I was really struck by the evidence we heard last week. The financial institution was described as the armoured vehicle delivering between two cardboard boxes, which are the humans at either end. I believe the number we heard was that something like 60% of cybersecurity issues are human-created by the end-users. That's something that really stuck out.
You asked whether we are reading the manuals. I don't think we are reading all of the manuals, and I don't know that it's reasonable to expect that we should.
You've mentioned government certification for end-users as one part, but another big piece is education.
HackerOne, I was looking at one of your newsletters. You had something about phishing, a phishing quiz. It was really hard.
My question is, if you had three things, say, that you would suggest, if we were trying to properly educate people—because that seems to be one of our biggest issues—what would they be?
Let me start with you, Mr. Waterhouse.