They could not read the manual, because it was so complicated. It was such a complete package, it would have been a week-long course. They went to those week-long courses, but they were divided into three different levels of difficulty: beginner, advanced, and then expert level. These were secretaries who were at the expert level on one software. Now the new software comes around, and they are at the beginner level. That reduces the efficiency of the workforce and slows down the effectiveness of the economy, I say.
Let's say that Windows version 15 is around the corner next year. How many people will be able to know how it works? The adaptation curve has been very steep.