Financial institutions should invest a little more in training people, their customers. Training sessions should not be by means of videos on the Internet, where it is easy to become distracted.
The training should be interactive so that we know whether the customers have fully understood. When training is done on screen, especially after some time, a customer can push the “pause” button and start again, which is great. If not, the customer can also decide to press the “play” button and go and do something else in the meantime. You never know whether they have understood the information. The box will be checked off, but you will never know whether the material has been absorbed properly.