A public education scenario we often hear about involves government regulatory requirements related to vehicles. For example, if a particular model is under recall because of a safety defect, manufacturers go to great lengths to inform customers, advertising in the media, making phone calls, sending emails and even using snail mail.
Do you think manufacturers should be required to do more to inform customers about cell phone operating system updates? Unless they pay attention to the right websites or subscribe to sites like Gizmodo, customers rarely know the reason for an iOS update on their cell phone, for instance.