The first body to investigate any complaint would be the CBSA, in most cases. They would be able to look at that, make findings and then give those findings back to the complainant. There are provisions throughout that require the subject employee to be notified and kept informed of the progress of the investigation. If after receiving that report from the CBSA the complainant is not satisfied with the contents of the report, they could refer it to the commission. The commission would take its own look at the complaint. The commission could either agree with the CBSA's conclusions or conduct its own investigation or ask the CBSA to conduct a further investigation of the complaint. Once the commission looked at the complaint, it would send that file back to the CBSA, and the CBSA could add comments to it.
There is a process by which differences of opinions and views can come out, but the commission's report will be the commission's report, at the end of the day. They will come to that with a full understanding and appreciation of the facts, and they will be able to go and get the facts they need to get that. In terms of the results of that, it is a final decision from the commission. It is not reviewable by a federal court or by another body, because the recommendations that come out of it aren't binding on the CBSA.