In terms of the number of complaints that we receive, we receive between 2,500 and 3,000 complaints per year about RCMP members. We are then normally asked to review somewhere in the neighbourhood of 250 to 300 of those complaints ourselves. As described by the minister during the last session, the complaints generally go to the RCMP for investigation first. If the individual lodging the complaint is not happy with the RCMP's disposition of the complaint, it will then come to us and we will conduct our review. On average, we're reviewing 250 to 300, and my call centre receives between 2,500 and 3,000 complaints per year.
In terms of timeline, it really depends. We do have service standards at the commission. Once we've received a complaint, our service standard is that within four business days we send that complaint to the RCMP for them to carry on with their investigation. Once the RCMP has completed their portion of the investigation or they've sent out their report, if the individual who made the complaint would like to have that complaint reviewed, they have 60 days to come back to us and ask for it to be reviewed.
Then, once we've received an indication from the individual that they would like the complaint reviewed, our service standard is 120 business days following that. However, that timeline starts as soon as we receive all the relevant material from the RCMP. We go to the RCMP and we ask for any information with respect to the investigation that they conducted, and we may ask for any other information that comes that may be related to that specific complaint.