I certainly think we have to look beyond the traditional view of first responders. For example, if you work inside a prison, oftentimes you're not considered a first responder, but the reality is that you are.
I'll give a personal example. When I was a program officer and my task was to liaise between the inmate committee and the warden and senior management, if there was trouble, I was one of the first ones sent.
I was sent to the kitchen one morning at 7:30 because there was something brewing. I got there. I talked with the chief of food services. We heard a scream. We looked over to the inmate coffee area, and one inmate had poured what we thought was water on the back of another inmate. The screaming didn't stop, so we ran over and were the first ones on the scene. It had been boiling oil from a deep fryer, and you can imagine when he pulled his tee-shirt off.... We were there. We were getting control of the other offenders who, as you can understand, were agitated.
We're not considered first responders, but the reality is that we are in many situations. Certainly within an institution, we are the first responders.