As an ombudsman, we can deal with complaints directly from inmates. We can take complaints from family members. We can also take a complaint from the Minister of Public Safety. We also have the ability to investigate on our own motion.
We receive information from Corrections Canada staff. We don't resolve their issues or their grievances. They have a collective agreement. They have other public service mechanisms, such as the Office of the Integrity Commissioner or the official languages commissioner, and all of the other accountability offices where correctional staff can go. If you go back to the history of the office, you see that the office was set up to respond to a particular need, which was to increase accountability in corrections for resolving inmate concerns to deal with acts, omissions, or decisions of the Correctional Service of Canada.