That's in response to a complaint or when you're reviewing a particular policy issue. You say you're independent, but it seems, in terms of the language you're using, that you're primarily there to represent the offender in the process. I don't want to put words in your mouth. I'm just trying to figure out....
If a corrections officer has an issue, does she or he go to their union with that issue, or can they go to you with an issue? Would you write a report that would have a corrections officer's point of view rather than an offender's point of view, if the two are dissonant? How does it work that way?