The bill is not designed to describe the way complaints and reports are managed from an administrative standpoint. It simply provides for the establishment of a system-whether it be a form, a telephone call or something else-enabling people to make their voices heard. People will not telephone senior officers in the departments. Instead a system will be set up to enable them to state their complaints and views. In that way, corrective action can be taken when the two parties meet periodically.
For the moment, this offsets the lack of customs oversight. As for the procedure, that will be governed by regulations that remain to be determined. At least we are opening the door to the possibility of establishing this procedure to enable people to file a report. In addition, as the example Mr. Clement cited earlier showed, a recourse will then be possible.