Monsieur Dubé, I would say that internal resolution mechanisms may be helpful but are always inadequate, so there is a need for independent handling of complaints, and there has to be a triage process to make sure that those complaints are serious. That can be built into the law.
To go back to part 2 of Justice O'Connor's report on the review of the RCMP's national security activities, he proposed at the time, in 2006, that there should be a new, independent complaints mechanism for the RCMP and CBSA combined. So far we haven't seen how the current government intends to proceed with any kind of independent complaints mechanism for CBSA. Such a thing is necessary, whether it's combined with another body and operated by CRCC, or however it's done, as a whole-of-government complaints mechanism of some kind. That's all open to debate, but something has to be put in place.