You referenced recruitment and retention. I think we're actually doing an amazing job of recruiting. It's our coach officer programs—and again, I don't put this on the coach officers. We haven't enabled that first line of cultural change, which is the actual coach officer program being sophisticated and robust enough to really maintain the vitality of the quality and diversity of what we're bringing in, but the quantity of that has increased.
The second is leadership. We have not, as a leadership group, including me, been able to make the case for change. We have not been able to articulate the issues, such as systemic racism and individual bias. We need to do a much better job of educating ourselves and, therefore, enabling ourselves.
The last point is that we have to stop fighting with each other, the front line against management, management against the associations. In fact, we've had a great relationship with leaders, such as Tom Stamatakis. We have had a misrepresentation of the relationship between front line and management, and management and unions, in the media. We need to stop being divided and conquered. We need to be far more united in our approach.
I think those are three big areas that will advance this issue.