In terms of wellness calls and de-escalation, there are two things that really need to be looked at. The first thing that is critical is training. Police officers need to be better trained to be able to handle those particular situations. That means no longer taking a “command and control” approach, as I indicated in my statement, and looking towards greater de-escalation. That is the most important thing.
The second thing is that there needs to be greater efforts made on the part of provincial and territorial governments to provide greater mental health...so that police forces, when it's required, can work with individuals so that de-escalation is made more possible for those who are in crises.