Yes, as you point out, we have done translation into many different languages. The best way that we can make the system more accessible is through increased public education and outreach. You are correct that when you look at that flow chart on our website, it can be highly confusing, but we've simplified the complaint form a great deal over the course of the past few years.
As well, we have intake officers. If individuals choose to make a complaint with respect to the RCMP, we have a phone number and we have an email address. They can reach out. We have very well-trained staff who can talk people through the process and explain to them exactly how it will work.