EIM is the engagement intervention model. The question is that the implementation of it is problematic. We've made the recommendation. It's actually an Ashley Smith recommendation we made many years ago that was finally put forward and the service finally accepted in the case of Matthew Hines. In response to our report, they changed the actual model. It's supposed to promote de-escalation of tension. It's supposed to result in more reassessment of the situation. It's supposed to also ensure that when you have a medical emergency or a person who has some mental health issues, you respond differently with the assistance of health care. That's all good in theory, but in terms of practice, we haven't seen the results of this yet.
On February 25th, 2020. See this statement in context.