It has changed because of the pace of work. I can give you a specific example. It's not complicated, I would get there at 8:00 a.m., especially when we had to vote on certain files. I would take 10 minutes to eat, and I would get back on the train at 4:30 p.m. I can tell you that things had to be done quickly if you wanted to meet the daily quota of files. It was not uncommon for me to experience anxiety on the train. Sometimes I wondered whether I had made a decision too quickly. There have been changes. It had an impact on the members and the hearing officers. In fact, some of them went on sick leave at that time. There have been changes. Also, as time went on, experienced members left. Let's not forget that some positions remained unfilled in 2016, 2017 and 2018. This created an overload for the members who were still there.
On March 12th, 2020. See this statement in context.