It's always possible to look at the number of complaints and an increase in the number of complaints as indicative of a growing problem. It also, I hope, indicates a growing awareness and trust in the complaints resolution system.
A greater concern to me would be no complaints at all, because we know that interactions between the police and the public do not always go perfectly and that people may be quite unsatisfied with the service or the outcome. So, making sure that a complaint system is available and accessible to Canadians, and that it provides them with a timely resolution of their complaint is the right thing to do for the public and for the police officer.
Of course, I know the commissioner tracks very carefully when there is a pattern of increasing complaints of a certain nature and that it is quickly responded to and evaluated with respect to their training, their policies and their systems of accountability.