Actually, it was surprising when I heard the statistics for complaints. We get, on average, about 2,250 to 2,300 complaints a year, and it actually has gone down. In 2018-19, it was 2,317 and in 2019-20 is 2,286.
Just to give you some context, when you make the complaint, the CRCC asks the RCMP to investigate in the first instance, and in 75% of those complaints the complainant is satisfied with the disposition that has come about in that complaint. At the very end of the disposition, it says, “If you are not satisfied....
Somebody mentioned an appeal process in that complaint system. The CRCC is actually the appeal process because 25% of those go to the CRCC, and of those 25%, 75% of the time CRCC is happy with our disposition. It's really 25% of 25% that is the part that is not in agreement, but we do agree with 75% of the recommendations from the CRCC.