I think what has to happen is that the commissioner has to establish a real plan for the reform and take some drastic actions right away—I mean, to change some of the structures or some of the leadership. She knows, I think, who are the strong and who are the not-so-strong leaders at every level. I think people expect something that they can see and that demonstrates the will to make hard decisions, to move ahead and to then try to get people involved in the changes. This is how they'll rebuild confidence. Can it be done? She, I know, has changed a lot of the people around her. I suppose she must have gotten rid of some of the people who were for the status quo. These are the things, but they have to be seen because, otherwise, if it looks too much like policy changes, nobody inside's going to believe that it's going to make a change.
On December 2nd, 2020. See this statement in context.