In this case, it is particularly important to know where the direction and leadership comes from, because it is clear that decisions made at the border by border services officers are extremely arbitrary.
I'll give you an example of a case I worked on concerning a citizen who wanted to bring her spouse from abroad. People used words like “probably”, and I was told that the final decision would be made by the person who would be at the port of entry at that time, without giving me any specific indications about the cases in advance.
As you mentioned earlier, your government does a lot of work on a case-by-case basis. However, it must be understood that our citizens do not necessarily have the reflex to call their member of Parliament when they are turned back at the border. My colleague gave the example of people who were granted an exemption and were able to enter Canada without having to quarantine.
So why is it that the Canada Border Services Agency's actions are not clear and predefined, and that each case depends on the judgment of individual border services officers?