I believe it has to be fixed, because when a process goes on more than a year and a half without any results, ordinary people may feel discouraged. They will not come back, or they may not even come forward the next time around. We need to fast-track without compromising the quality and the fairness of the investigation or the complaint-sending process. This is something that all administrative agencies should pay special attention to.
Last year, we had two of our cases of racial profiling thrown out by the Quebec Human Rights Tribunal because, for one case, it took the Human Rights Commission 88 months to investigate and bring the case before the tribunal. That's absolutely unthinkable in this day and age. That was a decision last year.