I'm not too sure that I can help you on this, because I was never within the agencies' organizations. The closest I came to that was when I was counsel for the predecessor of NSIRA in complaints. I saw a good number of complaints from communities then, because when identifying a community, they would knock on doors.... However, that goes back to 1984 and 1990. I think they've improved drastically.
There's still a long road to go. I think the process of establishing, potentially with this legislation, that they will be able to get out of their hidden little barracks and start talking to people will help tremendously. Also, I think employing more people from different groups will help tremendously. However, this is an ongoing project for CSIS, I'm sure, and they need to improve on it. It is very important.