I appreciate that you say all of this because I was very careful of being calm. I knew they were feeling very traumatized by what was going on. There was a lot of pressure put on them each and every day during this event, with 22 crime scenes and a lot of information.
It's never pleasant to have a conversation when somebody is not meeting your expectations. That's why I thought about it. I didn't have it earlier on. I was very temperate in my approach. I was very calm; I didn't make it personal. It was more about the behaviour and how we could move forward to meet our expectations.