That's a very good question. This is of great concern to me.
With respect to the effectiveness of the office, I would point out that we only have the power to make recommendations, which is not binding on Correctional Service Canada, the government or the minister. That's the appropriate approach.
In terms of effectiveness on the ground, when my investigators meet with wardens, the success rate is very high. We're able to settle cases with them. Over the years, I've always had a great deal of respect for those in these positions. They are very strong, very professional, and things work very well.
The problem arises when I make more systemic recommendations, as I do in my annual report, that are directed at the Commissioner of the Correctional Service of Canada, the minister or the Government of Canada. It's clear to me that in such cases our effectiveness rate drops significantly.
I also state in my report that sometimes when Correctional Service Canada refuses or ignores our recommendations, they do so at their own risk. We document various issues and concerns very thoroughly, and that documentation is used by counsel in court. Recently, only two weeks ago, minimum sentences were rejected in Supreme Court of Canada decisions, and these decisions were based on three reports from the office. The reports are cited in both Supreme Court decisions.
The same can be said with respect to dry cells. The government now has to amend the Corrections and Conditional Release Act due to litigation. We raised this issue over five years ago. The same is true for administrative segregation. In court proceedings, class actions and trials like that, our office's work has been cited extensively. It's the same thing with issues like needle exchange, transgender people and the difficulty of making accommodations based on people's gender identity or expression. At some point, it catches up with them.