We have a service standard of 90 days to complete a public complaint. Unfortunately, we are meeting that standard only about 54% of the time.
We've been working towards improving that with regular communication with our colleagues in the divisions and identifying this as an issue. Last year, we were able to reduce the outstanding complaints by 45%.
We're continuing to work to improve our service standard. A public complaints process is important for ensuring public trust and confidence. We want to have timely investigations.