Thanks very much.
On a five-year average, about 2,385 complaints come in. As my colleague, Mr. Koops, alluded to, there's a right of first refusal.
I'll give you some insight into one of the important pieces. We believe it's managing the level of complaint. Out of that average, about 13% are actually withdrawn through initial dialogue and/or discussion. Through informal resolution, about 35% of those complaints are addressed. From a larger perspective it's satisfying service levels and the individual's concern about the action of the RCMP member. We still believe that there's a uniqueness whereby if you can informally resolve the complaint and bring it to a satisfaction level, then there's some good in that outcome.
We recognize the impact on our level of service when we look at the demand on the level of the RCMP across our country. It is significant and continues to grow based on our current challenges. However, again, we are completing files in a relatively quick time.
My colleague, Assistant Commissioner Alfredo Bangloy, may provide further information that would assist you in your inquiry.