Thank you.
I'm not sure whether you heard what Mr. Weber, the national president of the Customs and Immigration Union, had to say. He was in the panel just before this one. He said that the union has repeatedly noted systemic issues within the agency and that the officer who is the subject of the complaint should not be the only one to face consequences. He said it could be worthwhile to look at higher-ups and talked about the need for a culture change.
Given your experience with cases involving immigrants or individuals who have been wronged, do you think the problem goes beyond the actions of a single officer?