This would have helped in certain situations where it's blatantly obvious that the person doesn't understand exactly what's going on or how to follow the process. By allowing agencies to help, it would make things easier for the new commission and allow for quicker responses. The agency has extremely wide discretionary powers. Normally the system works, but there are still unfair situations that should be highlighted.
In detention centers, prisoners have very limited access to the outside world. They communicate mainly with their lawyer. When they arrive, access to their families is also limited. Allowing a third party, whether an organization or association like ours, to raise problematic situations would make the commission's job easier.