Thank you for the question. It's great to see you, as always.
As I mentioned in my opening remarks, this process needs to be simplified and accessible, not only to elders and persons with disabilities, but in various languages as well. The previous panellist spoke to the importance of that.
As I mentioned in my testimony, it needs to be either written or by telephone. It's very easy to provide feedback, complaints, positivity and inputs online. As we saw during COVID-19, the government took the position that the ArriveCAN app was mandatory, and I can tell you that lots of people were having issues with that. I will say that was not in my community. Because of certain provisions, we were able to manage that. However, that just shows that not all travellers have the ability to go online and file that.
I would say that during implementation, ease of accessibility needs to be seriously considered, so that people who may have been wrongfully treated, or feel they have been, simply have access to the appropriate avenues.