I can start on that.
I would say that the CBSA specifically, which we have more interactions with than the RCMP, is a young agency. It was an amalgamation of customs and excise, and it had a different function. Over the years since it was formed—I think it was only in 2005, perhaps; it's quite young—it has evolved to what its mandate is. Other agencies that are enforcement agencies have certain mechanisms, accountabilities or legislation that hold either them or the agency accountable in certain ways. Moving towards that definitely, I would say, bolsters their functionality in keeping Canada safe and ensuring they are processing the traffic in a certain way.
When I look at the implementation, it's around the training, the inclusion and the education to make sure the system is going to work. There are other systems that exist for review that are not part of the agency they're reviewing. They exist in Canada.
Frankly, in my community, severe complaints have gone to the Canadian Human Rights Commission. We don't want complaints heading off to the Canadian Human Rights Commission. If we're talking about capacity and being comprehensive and difficult, while it serves a very vital function to Canadians, it is a very difficult and complicated—and can be expensive—process as well. Having an agency such as—