Again, there can be a number of ways.
Sometimes, it will be enough to shed light on practices senior management doesn't know about. Take, for example, the spit guard. When we raised the issue with people at headquarters, they were not aware of the circumstances under which this tool is used or how it's used. That's one example.
There has to be redress. We're asking that Bill C‑20 provide for financial compensation. If such actions have a financial impact on the agency, that will certainly lead it to change some of its practices. As other witnesses have said, they need to provide more training and have standards that prohibit certain activities.
As I mentioned, the law need to provide for a possible stay of removal when the complaint is about a serious issue. That's also important, and it could lead to changes at the agency.