Thank you.
The CBSA and RCMP officers have had some bad press in recent years. I don't necessarily want to throw officers into the spotlight, but when you see abuse like this, you realize that it doesn't necessarily come from a single individual.
The organizations that the committee has heard from have told us about the need for a culture change. Let's not kid ourselves. While Bill C‑20 is a good thing, it won't change or improve everything within these organizations. However, it is a good step forward.
Should the RCMP and the CBSA take other measures to improve their own internal organizational culture and how they interact with travellers or with members of your community in any situation?