Thank you for the question.
If you go through the Mass Casualty Commission's final report, it reads like a full accounting of the RCMP's failures, and those failures are revealed to be mostly systemic. The failures in most instances had very little to do with frontline members responding to the tragedy, but were in fact institutional and organizational problems.
One of the key components of a public complaints process has to be the ability, obviously, to hold members to account, because we can't have law enforcement without accountability. However, it should also allow for reviews to be conducted at the direction of either the minister or the oversight body. Had that been functional in 2020—and, presumably, in the years before—we may have been able to address some of the systemic issues that appear to have gone on for a number of years in Nova Scotia and were simply waiting in the tall grass when the events eventually happened.