Okay.
You mentioned at the beginning that a public education portion is mandatory. You submitted some documents to us. This was the flow chart of how your complaints system works. Quite frankly, I read the flow chart and it's still confusing. How do you make the process...?
If they're a new Canadian or someone who doesn't speak English or French, one of our official languages, how do they possibly get through this system and know where to go? I was shocked when you said that most complaints come to your office. I'll be honest and say that until we started this, I had never heard of your office. I'm from Ontario, so there aren't as many RCMP. They have the SIU here.
Could you explain how we could possibly make this a little easier? How are people finding you now?