I will say that I believe we can learn something from the experience of the RCMP and the CRCC in terms of its efforts to engage publicly with different linguistic communities across the country and ensure that they feel the commission is accessible to receiving complaints from them. I note, however, that the population that CBSA deals with in particular is significantly more diverse; there are many non-Canadians and many individuals who do not have status. Oftentimes, their very first interaction on Canadian soil is with a CBSA officer. They may be detained at that point. They may never have an opportunity to engage with a community group.
It's critical that interpretation services are readily available. Again, so much of this comes back to the ability of third parties to bring complaints, because the members of our organization are refugee and immigration lawyers. We have a lot of partners who are service providers, whether they are service providers in the detention facilities who provide settlement services, who provide English classes and who assist in enrolling newcomer children in school. It's through those interactions where issues can come to light and patterns of behaviour can emerge. Those relationships are significantly more trusted often than relationships with law enforcement. It's critical that that type of systemic access be given to ensure that different communities feel that the commission is accessible.