Thank you.
I imagine that when someone goes to the trouble of bringing forward a complaint, they have experienced something traumatic. They certainly relive that trauma as they go through the complaint process, so it's understandable why someone wouldn't want to keep going and take the complaint to the commission.
I heard Ms. Lahaie say earlier that, in some cases, the commission would like to have the ability to initiate reviews on its own, without a complainant first submitting a complaint or requesting a review of their file. What do you think of the idea? Do you feel the commission should be able to initiate a review of a case on its own initiative?