I think the complaints that are...I don't want to say minor, because no complaint is minor, but complaints that really involve sitting down with the officer and looking at attitude issues need to be referred back.
When you're talking about people's liberties being infringed upon and when you're talking about individuals who are from vulnerable groups or groups that are at risk, I think it's really important for the commission to be able to take those on and use a proper approach. As we've seen in some cases, for an individual who has been seriously traumatized, there's nothing more traumatizing than having an RCMP member show up to their door to ask them questions for the investigation.