I'd like to build on the answer you just gave and reflect a question that my colleague Mr. Shipley asked Chair Lahaie when she was here, which was the whole issue of language and the capacity to engage with the complaints process.
Obviously, making sure that all of the types of data you've just talked about are collected is important. It's essential to being able to do it right. I do think there's a broader conversation on the type and the nature of the intersectional data that people are collecting, and how it's collected is important.
How important do you think it is to use that data but also some of the experience folks have to ensure that language does not become a barrier to people? How do third party organizations become actively engaged in ensuring that isn't the case? How do we make sure that this has provisions in it such that language and third party engagement is something that can happen with the consent of individuals who may have had these situations happen to them?