Thank you, Mr. Chair.
I thank the witnesses for being here today.
Dr. Poon, I'm pleased to see you again. We met virtually a few times during the pandemic. Thank you for the work you do for all your members.
Mr. McCall, I offer you my most sincere condolences for what you went through.
I would like you to give me some real examples of what would have happened if, during the pandemic, there had been an entity or commission to process public complaints about the Border Services Agency.
Do you think that some people would have used it or filed a complaint because they were dissatisfied with their treatment by a border services officer?
Could you talk about specific cases or situations your members shared with you?
Could you also tell us about the usefulness of setting up this type of independent entity?