Thank you.
To start, I'll say that I agree we need to have some service standards in this. However, I have some questions about this to pass on.
My first question is this: Concerning the language “the Commission, the RCMP and the Agency must deal with”.... Is that standard parliamentary language—“must deal with” something?
The second is concerned with the definition of “resolve”. When we're talking about resolving a complaint.... There are instances, I'm sure, where you can't resolve a complaint. Does that mean the complainant is satisfied with the resolution, or does that just mean you've completed the process?
My third and final question is this. There's a second page here, which says the complaint must be resolved “within a year”, or “within any longer period the Commission considers appropriate.” Is it even a legislated standard to say, “Yes, you should do it in one year, but if the Commission thinks it appropriate to go longer, then it can go longer.”
Those are my three questions. Thank you.